For twenty years, for-profit companies have been winning the Triple Crown in double quick time. This is the key to differentiating on behalf of customers and shareholders. The concept developed in companies like Apple, Amazon, Gilead Sciences, South West Airlines, Emirates, Space X, BMW, Four Seasons Hotels, and many more. The concept is hard-baked into the Strategy and Operations.
Unleashing Public sector Potential with the Triple Crown
Let’s review some of the emerging stories, with some examples of the size and scale of this tsunami now enveloping the Government, whether federal, State, or local.
In the United States, Kim Reynolds and IOWA are achieving impressive results that have already been sustained for several years. Let’s watch the 3 30+ second videos (that link to several loner forms if you are interested!).
See 20+ telling the story and people involved: https://www.youtube.com/@CXNow
Why Choose ACX/BP Group?
- Proven Track Record: Our mentors and coaches have successfully guided numerous organizations through transformative CX initiatives, resulting in enhanced customer loyalty and increased profitability.
- Customized Solutions: We understand that every business is unique. Our experts tailor their approach to meet the specific needs and challenges of each client, ensuring sustainable and impactful results.
- Innovative Methodologies: Leveraging the latest CX Next Practice approaches, our team provides forward-thinking strategies that keep businesses ahead of the competition in the ever-evolving digital age.
Join the Movement
Partner with ACX/BP Group and embark on a journey towards CX excellence. Our mentors and coaches are here to guide you every step of the way, from strategy development to execution. Together, we can elevate your business to new heights of success and customer satisfaction.
Review the upcoming programs: https://www.bpgroup.org
Deep dive with your Mentors and Coaches: BPG Licensed Coaches – BPG
Contact Us
Get in touch with our team to learn more about how our ACX Mentors and Coaches can help your organization thrive:
- Email: info@bpgroup.org
- Phone: +44 (0) 7429 518277
Discover the difference that dedicated mentorship and innovative strategies can make. Let’s create a brighter future for your business, one exceptional customer experience at a time.
Steve Towers, BPG’s Chief Experience Officer, is an expert in customer experience and process transformation who enjoys spreading his enthusiasm for this field through coaching, consultancy, keynote talks and books (twelve published).
Through the CEMMethod®, now in version 15, he and the BPG affiliates help companies win the triple crown 👑 —the simultaneous ability to Grow Revenue, Reduce Costs, and Improve service.
With over four decades of experience working with large enterprises worldwide, Steve has distilled the successful strategies of top-performing organizations into a proprietary methodology that can be easily imparted to CX and Process teams and executives.
His forte lies in envisioning the future of customer-centricity, customer experience, process management and realizing long-term benefits from business transformation. Steve’s approach combines customer-focused thinking, cutting-edge technologies, and a human touch.
Steve is also an entrepreneur and an early-stage investor in innovative software companies.
Subscribe to this channel and reach out and connect with Steve via https://linktr.ee/stevetowers
