Tag: ACXA

Unlock Your Potential with the ACXA® Qualification – Accredited Customer Experience Advisor®

📈 So many Metrics, So little Time. Smash through the Barrier!
Get the Deck and The CX Measurement system that works Immediately. 👍

New qualification Builds on other CX certifications.

Elevate your CX expertise with the Accredited Customer Experience Advisor® (ACXA®) certification. Built on your existing qualifications, ACXA® offers the latest insights and practical learnings to push CX to the next level. This certification positions you at the forefront of delivering objective results for CX initiatives, whether individually, within a team, or across an enterprise.

For those already certified in Customer Experience (ACX Professionals & Masters, CCXPs), ACXA® is a must-have. It recognizes your continuous growth in understanding, applying, and mastering the latest methods from leading customer-centric companies like Zappos, Virgin, Lego, Kroo, Progressive and Southwest Airlines.

Explore ‘CX intuition’ with hands-on examples and case studies to understand evolving customer needs. Learn about hyper-personalization and science-based CX Analytics (where science meets WOW). Delve into sustainability and greening CX developments. Finally, discover the evolution of metrics and measurements to become forward-looking and proactive.

Are you ready to stay ahead in the ever-evolving Customer Experience (CX) world?

Join us for the inaugural one-day programme in Johannesburg on October 4th

😎 The Accredited CX Master® programme now incorporates AI learning and modules to adopt CX-friendly technologies.
To find out more about the complete programme, visit: https://experienceprofessional.com/acxm_inviterce5167p

Frequently Asked Questions Related the CEMMethod®

Frequently Asked Questions Related to the CEMMethod®

  1. What is CEMMethod®? How does the CEMMethod® help? The CEMMethod® is a comprehensive approach that aims to improve customer experiences by aligning all aspects of an organization with customer needs and experiences.

    It helps by:
    > Lowering costs, increasing revenues, and improving service through the Triple Crown approach.
    > Utilizing tools like the Successful Customer Outcome Canvas (SCOC) and the Outside-In Strategic Matrix (OISM) to identify and prioritize key customer outcomes.
  2. Implementation Challenges: Common challenges organizations face when implementing the CEMMethod® include:
    > Integrating the method with existing processes and systems effectively and efficiently.
    > Ensuring that the focus remains on customer needs and experiences while addressing internal processes.
  3. Measuring Success: Enterprises measure the success and effectiveness of the CEMMethod® by:
    > Assessing the impact on key outcomes such as lower costs, higher revenues, and improved service.
    > Evaluating the efficacy of techniques and approaches in real-world applications and their alignment with customer needs.
    • Integration with Existing Systems: The CEMMethod® can be integrated with existing enterprise systems and processes by:
      > Aligning with AI, digitization, and machine learning for significant cost reductions and revenue uplift.
      > Adapting the portfolio of techniques and approaches to suit all circumstances, ensuring rigorous dashboards focused Outside-In.

      For more detailed information and practical applications, you can explore the resources and guides available on the CEMMethod®.

Steve Towers, Chief Experience Officer for the BPG, an expert in customer experience, enjoys spreading his enthusiasm for this field through coaching, consultancy, keynote speeches and books.

He helps companies win the triple crown – the simultaneous ability to increase revenues, decrease costs, and enhance service – through the CEMMethod, which is now in version 15.

With over three decades of experience working with large enterprises worldwide, Steve has distilled the successful strategies of top-performing organizations into a proprietary methodology that can be easily imparted to CX teams and executives.

His forte lies in envisioning the future of customer-centricity, customer experience, process management and realizing long-term benefits from business transformation. Steve’s approach combines customer-focused thinking, cutting-edge technologies, and a human touch.

Steve is also an entrepreneur and an early-stage investor in software companies like Parallel.

Subscribe to this channel and reach out and connect with Steve via https://linktr.ee/stevetowers