In today’s competitive business landscape, customer experience (CX) has become the key differentiator that separates thriving enterprises from the rest. At ACX/BP Group, we pride ourselves on fostering a culture of excellence through our world-class ACX Mentors and Coaches, who are dedicated to empowering businesses to achieve unparalleled customer satisfaction and operational success.
Unleashing Potential with ACX & ProcessExpertise
Our ACX Mentors and Coaches are not just seasoned professionals; they are visionary leaders equipped with cutting-edge methodologies and a deep understanding of the CX landscape. With their extensive experience across diverse industries, they bring a wealth of knowledge and practical insights to help businesses unlock their full potential.
Why Choose ACX/BP Group?
- Proven Track Record: Our mentors and coaches have successfully guided numerous organizations through transformative CX initiatives, resulting in enhanced customer loyalty and increased profitability.
- Customized Solutions: We understand that every business is unique. Our experts tailor their approach to meet the specific needs and challenges of each client, ensuring sustainable and impactful results.
- Innovative Methodologies: Leveraging the latest CX Next Practice approaches, our team provides forward-thinking strategies that keep businesses ahead of the competition in the ever-evolving digital age.
Meet Our ACX Mentors and Coaches
At ACX/BP Group, we are proud to showcase our team of elite mentors and coaches who are at the forefront of CX innovation:
Top Row
Lauren Kay Wilbrink
Aloysius Xavior Petersen
Laxman Murugappan
Middle Row
Kath Milne
Edwin de Lange
Ziné Torlage
Bottom Row
Susan Parker
Eldon Phukuile
Molly Redenbaugh
Top Row
Cristian Matei
Veronique Roy
Maxx Kochar
Middle Row
Lorraine Doke
Rami Korkatti
Willie Krause
Bottom Row
Armandt Rheeders
Gert Jacobs
Tanguy Petre
Top Row
Faisal Khan
Antoinette Roberts
Kirsty Dare
Middle Row
Raj Subramaniam
Kamani Naidoo
David Porter
Top Row
Steve Towers
Lizette Akker
Adwoa Asare – Asamoah
Middle Row
Kerry Thomas
Samir Asaf
Lyall Shapiro
Bottom Row
Morgan Jones
Tara Glover
Gilles Morin
Join the Movement
Partner with ACX/BP Group and embark on a journey towards CX excellence. Our mentors and coaches are here to guide you every step of the way, from strategy development to execution. Together, we can elevate your business to new heights of success and customer satisfaction.
Review the upcoming programs: https://www.bpgroup.org
Deep dive with your Mentors and Coaches: BPG Licensed Coaches – BPG
Contact Us
Get in touch with our team to learn more about how our ACX Mentors and Coaches can help your organization thrive:
- Email: info@bpgroup.org
- Phone: +44 (0) 7429 518277
Discover the difference that dedicated mentorship and innovative strategies can make. Let’s create a brighter future for your business, one exceptional customer experience at a time.
Steve Towers, BPG’s Chief Experience Officer, is an expert in customer experience and process transformation who enjoys spreading his enthusiasm for this field through coaching, consultancy, keynote talks and books (twelve published).
Through the CEMMethod®, now in version 15, he and the BPG affiliates help companies win the triple crown 👑 —the simultaneous ability to Grow Revenue, Reduce Costs, and Improve service.
With over four decades of experience working with large enterprises worldwide, Steve has distilled the successful strategies of top-performing organizations into a proprietary methodology that can be easily imparted to CX and Process teams and executives.
His forte lies in envisioning the future of customer-centricity, customer experience, process management and realizing long-term benefits from business transformation. Steve’s approach combines customer-focused thinking, cutting-edge technologies, and a human touch.
Steve is also an entrepreneur and an early-stage investor in innovative software companies.
Subscribe to this channel and reach out and connect with Steve via https://linktr.ee/stevetowers
