Author: steve towers

BPM Webinar Invite, New record for Discussions, New downloads

Kick start the BPM week

Upcoming Webinar – BPM and Operational Intelligence
http://bit.ly/Vfj9W

Project Management Certificates compared
http://bit.ly/3OecHt (66 views this week)


Top Discussion (this week) – Process Savings Potential
http://bit.ly/T0jQZ

Latest Article – Gartner says 20% Y1 is doable (shock)
http://bit.ly/sJl

Next CPP Program – Next Week – Sydney
http://bit.ly/8taeN


Latest Presentation – Building a Successful BPM Scorecard
http://bit.ly/qAKmc

This Week, Webinar, Perth, Australia – next, Sydney ( http://alturl.com/ggk ) soon * Dubai * Hungary * London * Denver *

Hopefully see you at Tuesdays Webinar
http://bit.ly/Vfj9W

Steve,
BPGLI Group Leader.

Zen and the Art of Process Management

In PartOne of this three part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approach to business is about as useful as a steam engine in getting to the moon. In Part two we’ll look at how some of the world leading trend setter companies are embracing the new outside-in challenge and creating new powerful business models driven by advanced forms of BPM such as the Customer Expectation Management Method (CEMM). . {more}

Gartners Magic Quadrant wears thin?

Quite a debate has broken out in reaction to the latest release/retraction then rerelease of the annual Gartners BPM Systems Magic Quadrant. Join the discussion at http://bit.ly/LWcPK.
Here’s an extract from Theo Priestley…

The end of Gartner’s reign in my opinion.

I had a sneak preview at the latest MQ report from Gartner from a friend in a particular vendor who were very pleased to say the least to make the MQ for the first time…..however…..

This smacks of a major u-turn to fit either the market conditions today or getting ‘found out’ for leading organisations down a path they really didn’t need to go down. Honestly, I wonder how they got away with those MQ reports for so long. People take them far too seriously and their glorified SWOT analysis really only served to preserve a very uneasy status quo in BPM. There has been little real innovation in tools because this kind of paid advertising can backfire on a vendor who develops something out of the norm.

Are companies growing tired of their broad brush format and BPM changing little over the years ? Are they turning their backs on Gartner (I suspect Butler and Forrester will no doubt revamp their reports just to keep up) in droves to make their own decisions based on what fits their business not what Gartner tells them will fit ?

I know for a fact, I’ve been involved in vendor selection before and have been told to look at research but never to base the final decision on it. Research on BPM tools and methods should be impartial, fact based and tailored to the clients needs. It needs to go back to basics to the old approach where clients and customers ask for specifics to be investigated according to their needs, industry and future demands. Not a broad brush approach and a 20 page report covering every aspect, relevant or not.

Oil & Gas, Financial Services, Utilities, NFPs, Legal, Local Govt: they all use BPM(S) for different reasons and as such should have difference criteria to weight each tool upon. That means REAL research.

There is a need for this in the market place. In this time where resources are precious and decisions cost, can we afford not to have it.