Author: steve towers

Improving your Lot (No not real estate)

Achieving personal success is naturally, one would think, a precursor to delivering amazing results in the business environment. Or so it would seem, however many business approaches and techniques are taught in a vacuum isolated away from the you and me, the individual. So that was what the phenomenally growing www.successfulpersonaloutcomes.com series is all about.

Since it’s launch 3 months ago we have delivered more than 100,000 video downloads and reached into the hearts and minds of so many aspiring folks, who if you like me believe so much business improvement misses that vital ingredient – the you and me. The SPO series addresses head on how to achieve personal success. Get that right and everything else will follow.

So time to pay homage to my inspirators (is that actually a word?) that encouraged my successful career and enable me to share some of those hard won secrets so that you too can achieve extraordinary things and live your life to its full potential.

Pleasingly I am still younger than any and all of these guys…

Richard Bandler

Richard Bandler
The co-founder of NLP and an inspiration over the last five decades.
Author of numerous books and materials that variously help you transform the way you see and experience the world.

He helped me see beyond the limiting hallucinations around our business and personal lives.

John Grinder
John Grinder
The other co-founder of NLP. Worked with Richard Bandler to formulate and explore NLP. The more sober of the two he eventually went his separate way to explore the meanings and structure beyond NLP. 
His fine language structures will help you to reframe the way you describe the world so others can have better life experiences.
 
Steve Andreas & Steve Towers
Steve Andreas
My truest mentor. In fact he helped Bandler and Grinder structure much of their work and his enormous modesty and insights continue to help people see and feel better.
Shunning the limelight of Bandler and Grinder he has been and continues to be a global inspiration to many.
Steve’s softly spoken ways helped me explore those inner resources that we can all discover with a little help.
Charles Faulkner

Charles Faulkner
Brilliant and witty his teachings occasionally run ahead of his students, only to later reveal those ‘ah-ah’ moments that change the world forever.

A gifted speaker and coach he pushes you to ask for more. He helps you to seek the truth beyond your previous limitations and in doing so be a better you.

Wilf Proudfoot

Wilf Proudfoot
Now this guy was a genius. In so many walks of life he redefined our world. He created pirate radio. He launched the world’s first supermarkets. As a Member of Parliament and politician he steered Britain to decimalisation (you need to understand the British to see what an achievement that was!).

He is an unsung hero to many in so many different ways. For me he introduced a new universe of thinking and practice. It was Wilfs inspiration that brought me to Colorado. It was his teachings that opened the door to Customer Centric and Outside-In thinking. He is most likely the reason why I enjoy doing all this stuff.


Virginia Satir
Our paths never crossed however her work around family and child therapies has inspired so many to bring that learning into our everyday lives. Virginia inspired me to become a Medical Hypnotherapist to explore how we can help each other help each other. Her work and writings are still fresh and incisive as a recommended read on the journey to self knowledge on behalf of others.


Conclusion
I would encourage you to explore these folks (Google/Wikipedia etc.) and drawdown just some of their works. At the least it will add color to your life, and if you are receptive will potentially change your universe forever.

God bless you all,
Steve

www.successfulpersonaloutcomes.com – a personal self improvement series.
www.bpgroup.org – a not for profit business club helping businesses transform
www.cemmethod.com – a business methodology inspired by customers and Outside-In thinking
www.stevebtowers.com – that’s me that is 🙂


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Is imitation the most sincere form of flattery?

Mahmoud Elsisi, CPP Master at Red Crescent, wins this months ‘spot of imitation’ with an article published by McKinsey. 

And you know we are so proud when someone outlines the approach, so have a look at and tell us what you think..http://www.mckinsey.com/insights/business_technology/accelerating_the_digitization_of_business_processes


Holacracy, Organispheres and Customer Centricity – Fad or Fiction?

Ii is a world of hyperbole and it would be easy to overlook this books claim of ‘revolutionary’ and the abolition of hierarchy . More of the same copy-writer promises that quickly prove unfounded when you delve into the first chapter? Not so with this one.

Some folks may already know of Brian J. Robertson from his early days as inventor of the Commodore 64. And yes I can hold my hand up to that one also having spent many late nights mastering donkey kong in an earlier phase of existence. Now Brian plays in Google and his insights provide a powerful read that most likely will cause you to reassess the way you think of management systems. Or don’t bother and you may end up like Kodak.

You can get the book here 
http://bit.ly/holacracySteveTowers



Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Agile & Customer Experience, a marriage made in….

They start in different places, they talk different languages, however what is the truth of either?
Updated – www.agilecem.com


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Updated – www.agilecem.com

Five key ideas to liberate your Customer Experience efforts (and invites to London and Australia)

Hello again guys, 


We have had a real busy couple of weeks with several well received articles below. Also the PEX 2016 event has now taken completed.

As usual for the Annual event we had a strong presence (talks, workshops and awards) so hopefully you enjoyed the event. Now to turn our eyes to London (April) and Australia (July) there as well for a terrific networking occasion. See the invites below…


…Customer Experience Management…
http://www.successfulcustomeroutcomes.net/2015/09/how-do-you-make-customer-experience.html

…Customer Journey Maps…
http://www.successfulcustomeroutcomes.net/2015/09/customer-journey-maps-in-cul-de-sac.html

…Holacracy – Fad or Freedom…
http://www.successfulcustomeroutcomes.net/2015/08/holacracy-fad-or-freedom_30.html

…Certified Process Professional Level 5 (CPP Masters)…
http://www.successfulcustomeroutcomes.net/2015/08/certified-process-professional-level-5.html

…Linking Process with Strategy…
http://www.successfulcustomeroutcomes.net/2015/08/how-can-you-link-process-with-strategy.html

…Process and Customer Experience should already be top of your agenda so further enhance your understanding and get the latest insights, tools and techniques…

UNITED KINGDOM – April 25-27: http://www.opexweekeurope.com/
AUSTRALIA – May 24-26: http://www.customerexperienceevent.com.au/


Professional Certification reaches new heights in USA, UAE, UK, South Africa, Nigeria and India this month

The year always starts with a rush of events and this last few weeks have been no different.

CPP Professionals in Florida

So far leading members of the community have attended the Annual Conference in Florida, participated in Certification programs in Dubai, Johannesburg, Orlando, Cape Town, Mumbai and London. 

In just one month we have 25 new CPP Champions, 100+ CPP Masters and 150+ CPP Professionals.

Couple that with new partners in West Africa and Australia and you get the buzz out there.

CPP Champions in Orlando

The coming few weeks see events in Sydney, Melbourne, Washington DC, Detroit, Dubai, Cape Town, Lagos, Bangalore, San Francisco… and that is just the ‘open’ program. 

We also have in-house coaching, mentoring and certification so there is absolutely no doubt that the Customer is front and center for all our organisations in 2016.

CPP Masters in Dubai


So What are you doing to advance your capability? 

Erika Westbay – Community Award of the Year











Review and see why there just is so much happening!
http://www.bpgroup.org/book-class.html

CPP Masters in London









This explosion in interest reflects the growing trend to link all things process with Successful Customer Outcomes, so why not join us all for a refresher or encourage your colleagues to take that next step to professional and enterprise success. Coming to a city near you soon.


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html


CPP Champion Erika Westbay is the best in the world!

The annual PEX conference features great talks, excellent networking and the yearly Awards for outstanding projects and achievements.

As always the bar keeps getting higher and we are thrilled to announce that Erika Westbay, Programme Director at the Nature Conservancy and
BP Groups first ever CPP Champion (back in 2006) has now achieved another world first as the 2016 ‘Community Contribution of the Year’.

It is a huge appreciation from the community for the effort and success Erika has achieved both within her own organisation and the world at large.

Erika Westbay ‘Community Award of the Year’



Congratulations Erika and keep pushing us on to achieve more!

Here is the list of complete winners:

Category: Best Process Improvement Project Under 90 Days
Winner: MI Department of Licensing & Regulatory Affairs (LARA)
Category:Best Business Transformation Project
Winner: Optus
Category: Best Project Contributing to Customer Excellence
Winner: Bristol-Myers Squibb Manati
Category: Best Technology-Enabled Process Improvement Project
Winner: Globe Telecom
Category: Best Start Up Business Process Excellence Improvement Program (Under 2 Years)
Winner: Dos Pinos
Category: Best Business Process Excellence Improvement Program (Over 2 Years)
Winner: Lockheed Martin
Category: Most Innovative Approach to Driving Culture Change
Winner: BASF Corporation
Category: Program Director of the Year
Winner: Sridhar Krishnan (Catalent Pharma Solutions)
You can review this years and the 2017 event via www.pexweek.com

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

SPO Preview video – what is in there and why?

Recent interview as to why I produced the Successful Personal Outcomes program.

I walk you through the reasoning and how we can all access the success techniques used by the highest achievers on earth. If you like what you see join us at: https://projectcem.mykajabi.com/store/XMwdz9AP

If you would also like a classroom experience that is great…

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Successful Personal Outcomes program launches !!!

If you haven’t seen the hullaballoo about the new program where have you been?

Without further hoodoo here is the short intro video… http://www.successfulpersonaloutcomes.com

It is a EIGHT video FIVE week program with handouts and LIVE closing webinar. These are the techniques we use actively in all our work with global clients. Tried, tested and proven they really do make that difference in whatever work and lives we have.

See you on the inside! http://www.successfulpersonaloutcomes.com
Steve


Join us also for a face to face session in a city near you…

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Super Fast track Customer Experience Management – fill in the blank simple

Excitement is mounting at CEM Towers. We are literally hours away from revealing the new breed of ‘fill in the blank simple’ Customer Experience Management projects. 

In the next beta release we will be offering all the existing CPP Masters, so if that is you – await the email in the coming days 🙂

Meanwhile here are some studio shots of the creatives underway…

If you would like to get your feet on the first rung of the ladder drop us a line explaining why to gotta.geton @ cemtowers.com (without the spaces).

See y’all soon
Steve & James

Join us soon at a session in a city near you…

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html