Top 10 CX Certification Programs to Transform Your Customer Experience Performance in 2025

The content discusses the importance of customer-centric business models and the role of process professionals in enhancing customer experiences. Companies like Amazon, Apple, and Zappos exemplify customer-centric practices. The Certified Process Professional (CPP) qualification equips individuals with skills to drive customer-focused changes, crucial for success in today’s market.

Professionals looking to improve their customer experience (CX) strategies need Global CX courses from organizations like the BP Group and The CX Academy.

These courses deliver complete instruction on advanced CX methods alongside practical instruments and certifications that are acknowledged across the industry. Through program participation, individuals learn to enhance customer experiences while streamlining processes and mastering CX management techniques.

The courses provide instruction for various expertise levels from beginners to advanced learners so participants can use what they learn right away to create significant organizational impact.

If you know of courses of merit not listed here please let us know (click the button)

CX Program

1. ACX Master®

The BP Group offers this four-day course exploring advanced customer experience strategies, emphasizing the CEMMethod™. Participants learn how to optimize experiences and streamline processes for impactful results.

  • Pros:
    • Comprehensive CX strategy approach applicable to diverse industries and globally recognised certification.
    • Qualification is based on completion of Exercises based on the delegate’s work.
    • It does not require a ‘bubble box’ test as it is based on understanding rather than just recall.
    • Underpinned with the ‘Learning by Doing’ style, rather than theoretical ideas.
    • Global consultancy and training partners
  • Cons:
    • Requires a 4-day time commitment,
    • It may be intensive for beginners. (See the ACX Professional®)
  • Pricing: $2,995 for full accreditation. Early bird discounts may apply.
    ​
  • Upcoming ACX Master classes (click the link):
    ​Online, live: May 19-22 | London, England June 2-5 | Dubai, UAE September 2-5 | Denver, USA September 21-24 |

    Prospectus:  bpgroup_acxm_prospectus_2025.pdf

2. ACX Professional®

Also provided by the BP Group, this 2-day course is ideal for individuals seeking foundational knowledge and practical tools for implementing customer experience management effectively.

3. ACX Champion®

This three-day program, offered by the BP Group, blends advanced customer experience strategies with process management techniques, equipping participants to champion CX initiatives within organizations.

  • Pros:
    • Combines CX and process management and builds leadership skills.
    • Suited also to non CX executives and career professionsals as it doesn’t perceive CX as another silo
  • Cons:
    • Requires completion of the ACX Master certification
    • Might not be ideal for ‘pure’ CX specialists.
  • Pricing: $1,860 as a one-time offer.
  • Upcoming ACXC classes:
    Johannesburg, April 1-3 | Online, May 12-24 | Online, May 12-24 | Online, May 12-24 

​Prospectus: bpgroup_acx-cpp_champions_prospectus_2025.pdf

4. Professional Diploma in Customer Experience (CX)

Offered by The CX Academy, this diploma program spans 10 modules, including CX strategy development, implementation, and best practices for enhancing customer satisfaction.

  • Pros:
    • Extensive content,
    • industry-relevant curriculum,
    • well recognized.
  • Cons:
    • Longer duration,
    • higher cost compared to shorter courses.
  • Pricing: $3,230.

5. AI for CX Micro Course

A groundbreaking addition by The CX Academy, this course explores how artificial intelligence can revolutionize customer experience strategies

  • Pros:
    • Focus on emerging AI trends,
    • highly specialised.
  • Cons:
    • Very Narrow scope, l
    • ess helpful for broader CX strategies.
  • Pricing: $420.

6. Professional Certificate in Customer Experience (CX)

A self-paced, 6-module certification course that introduces the fundamentals of customer experience and equips learners with practical application skills.

  • Pros:
    • Flexible schedule,
    • accessible for beginners,
    • affordable.
  • Cons:
    • Lacks advanced content for seasoned professionals.
  • Pricing: $535.

7. CCXP (Certified Customer Experience Professional)

This globally recognised certification from the CXPA (Customer Experience Professionals Association) tests CX expertise and requires candidates to demonstrate an understanding of  the six CXPA key CX disciplines

  • Pros:
    • Provides recruiters with an acknowledgement that you understand the CXPA six CX disciplines.
    • Broad coverage of CXPA CX disciplines with CX industry-recognition.
  • Cons:
    • Requires prior experience and a rigorous test certification process.
    • Require repeat payment(s) to maintain the credential.
    • Perceived as more theoretical
      ​
  • Pricing: $645, $35 Testing, $348 Retesting, $449 Recertification, $100 Recertification Late Fee and Reinstatement Testing $645.










8. Coursera CX Courses





Learn the fundamentals and advanced concepts of customer experience through Coursera’s various CX-focused certifications.





    

  • Pros:

      

    • Flexible and affordable
      • 




    • university partnerships, suitable for all levels.
      • 

    

    • 




  • Cons:

      

    • Quality varies by course, and
      • 




    • some certificates may lack prestige.
      • 

    

    • 




  • Pricing: Individual courses start at $49, while Coursera Plus subscriptions cost $59 per month or $399 annually.
    • 











9.HubSpot Academy CX Courses





HubSpot’s courses are tailored to help individuals and teams improve customer service and CX strategies, ensuring better customer engagement.





    

  • Pros:

      

    • Free options available,
      • 




    • practical and
      • 




    • business-focused content.
      • 

    

    • 




  • Cons:

      

    • Limited to HubSpot’s ecosystem,
      • 




    • very narrow focus.
      • 

    

    • 




  • Pricing: Free of charge for most courses and certifications.
    • 











10. Forrester CX Certification Courses:





Forrester provides advanced certifications for professionals keen on mastering cutting-edge CX strategies and research-backed methodologies.





    

  • Pros:

      

    • Data-driven
      • 




    • Forrester research-backed insights
      • 




    • valuable for advanced professionals.
      • 

    

    • 




  • Cons:

      

    • Expensive
      • 




    • It’s not beginner-friendly.
      • 

    

    • 




  • Pricing: $3,995 per certification.
    • 
















The ACX prospectus: Download File










Picture





Picture










Why Choose ACX/BP Group?







    

  1. Proven Track Record: Our mentors and coaches have successfully guided numerous organizations through transformative CX initiatives, resulting in enhanced customer loyalty and increased profitability.
    2. 




  2. Customized Solutions: We understand that every business is unique. Our experts tailor their approach to meet the specific needs and challenges of each client, ensuring sustainable and impactful results.
    3. 




  3. Innovative Methodologies: Leveraging the latest CX Next Practice approaches, our team provides forward-thinking strategies that keep businesses ahead of the competition in the ever-evolving digital age.
    4. 



















Join the Movement





Partner with ACX/BP Group and embark on a journey towards CX excellence. Our mentors and coaches are here to guide you every step of the way, from strategy development to execution. Together, we can elevate your business to new heights of success and customer satisfaction.





Review the upcoming programs: https://www.bpgroup.org
Deep  dive with your Mentors and Coaches: BPG Licensed Coaches – BPG





Contact Us





Get in touch with our team to learn more about how our ACX Mentors and Coaches can help your organization thrive:





    

  • Email: info@bpgroup.org
    • 




  • Phone: +44 (0) 7429 518277
    • 






Discover the difference that dedicated mentorship and innovative strategies can make. Let’s create a brighter future for your business, one exceptional customer experience at a time.















Steve Towers, BPG’s Chief Experience Officer, is an expert in customer experience and process transformation who enjoys spreading his enthusiasm for this field through coaching, consultancy, keynote talks and books (twelve published). 

Through the CEMMethod®, now in version 15, he and the BPG affiliates help companies win the triple crown 👑 —the simultaneous ability to Grow Revenue, Reduce Costs, and Improve service.





With over four decades of experience working with large enterprises worldwide, Steve has distilled the successful strategies of top-performing organizations into a proprietary methodology that can be easily imparted to CX and Process teams and executives.





His forte lies in envisioning the future of customer-centricity, customer experience, process management and realizing long-term benefits from business transformation. Steve’s approach combines customer-focused thinking, cutting-edge technologies, and a human touch.





Steve is also an entrepreneur and an early-stage investor in innovative software companies.

Subscribe to this channel and reach out and connect with Steve via https://linktr.ee/stevetowers