How to Remember Anything, Anywhere All of the time.

The content discusses the importance of customer-centric business models and the role of process professionals in enhancing customer experiences. Companies like Amazon, Apple, and Zappos exemplify customer-centric practices. The Certified Process Professional (CPP) qualification equips individuals with skills to drive customer-focused changes, crucial for success in today’s market.

The https://cemmethod.com is a powerful approach to customer-centric business transformation. Version 15 now has more than 50+ tools. We all have our favourites (I love the Six Step Innovation (6Si) approach), but remembering the ones we use less often can be challenging!



Last month, in South Africa, someone asked me how I remembered them all. With the work of Dr. Christian Poensgen and my unique memory techniques (inspired by Steven Andreas), I created this guide. It’s a personal touch that I hope you’ll find useful. Enjoy!



If you want the full deck, DM me.

Frequently Asked Questions Related to the Underpinning CPP CEMMethod®

Frequently Asked Questions Related to the CEMMethod®

  1. What is CEMMethod®? How does the CEMMethod® help? The CEMMethod® is a comprehensive approach that aims to improve customer experiences by aligning all aspects of an organization with customer needs and experiences.

    It helps by:
    > Lowering costs, increasing revenues, and improving service through the Triple Crown approach.
    > Utilizing tools like the Successful Customer Outcome Canvas (SCOC) and the Outside-In Strategic Matrix (OISM) to identify and prioritize key customer outcomes.
  2. Implementation Challenges: Common challenges organizations face when implementing the CEMMethod® include:
    > Integrating the method with existing processes and systems effectively and efficiently.
    > Ensuring that the focus remains on customer needs and experiences while addressing internal processes.
  3. Measuring Success: Enterprises measure the success and effectiveness of the CEMMethod® by:
    > Assessing the impact on key outcomes such as lower costs, higher revenues, and improved service.
    > Evaluating the efficacy of techniques and approaches in real-world applications and their alignment with customer needs.
    • Integration with Existing Systems: The CEMMethod® can be integrated with existing enterprise systems and processes by:
      > Aligning with AI, digitization, and machine learning for significant cost reductions and revenue uplift.
      > Adapting the portfolio of techniques and approaches to suit all circumstances, ensuring rigorous dashboards focused Outside-In.

      For more detailed information and practical applications, you can explore the resources and guides available on the CEMMethod®.

Steve Towers, BPG’s Chief Experience Officer, is an expert in customer experience who enjoys spreading his enthusiasm for this field through coaching, consultancy, keynote speeches, and books.

Through the CEMMethod, now in version 15, he and the BPG affiliates help companies win the triple crown—the simultaneous ability to increase revenues, decrease costs, and enhance service.

With over three decades of experience working with large enterprises worldwide, Steve has distilled the successful strategies of top-performing organizations into a proprietary methodology that can be easily imparted to CX teams and executives.

His forte lies in envisioning the future of customer-centricity, customer experience, process management and realizing long-term benefits from business transformation. Steve’s approach combines customer-focused thinking, cutting-edge technologies, and a human touch.

Steve is also an entrepreneur and an early-stage investor in software companies like Parallel.

Subscribe to this channel and reach out and connect with Steve via https://linktr.ee/stevetowers