Join Steve Towers in Johannesburg on October 4, 2024, for a hands-on workshop to master advanced CX approaches and techniques.

The Accredited Customer Experience Advisor® (ACXA®) qualification is a specialized certification offered in association with the IT Web organisation. It enhances and builds upon your existing customer experience (CX) qualifications.

This program focuses on practical, hands-on learning, often described as a ‘learning by doing’ approach. It aims to equip professionals with advanced skills and knowledge to excel in customer experience.

The ACXA® qualification is ideal for those passionate about staying ahead in the CX industry and wanting to gain the latest insights and techniques. By completing this program, you can expect to:

🧰 Deepen your understanding of advanced CX strategies and methodologies.
🚀 Enhance your ability to design and implement effective CX initiatives.
🥇 Gain recognition as a highly skilled CX professional.
👉🏽 This qualification is particularly beneficial for those looking to distinguish themselves in the workplace and demonstrate their commitment to continuous improvement in customer experience.

If you want to advance your CX expertise, the ACXA® qualification could be a great fit!

😎 The Accredited CX Advisor® programme now incorporates AI learning and modules to adopt CX-friendly technologies.
To find out more about the complete programme, visit: https://www.linkedin.com/events/accreditedcustomerexperienceadv7239586260170801152/

Frequently Asked Questions Related to the Underpinning CEMMethod®

Frequently Asked Questions Related to the CEMMethod®

What is CEMMethod®? How does the CEMMethod® help? The CEMMethod® is a comprehensive approach that aims to improve customer experiences by aligning all aspects of an organization with customer needs and experiences.

It helps by:
> Lowering costs, increasing revenues, and improving service through the Triple Crown approach.
> Utilizing tools like the Successful Customer Outcome Canvas (SCOC) and the Outside-In Strategic Matrix (OISM) to identify and prioritize key customer outcomes.
Implementation Challenges: Common challenges organizations face when implementing the CEMMethod® include:
> Integrating the method with existing processes and systems effectively and efficiently.
> Ensuring that the focus remains on customer needs and experiences while addressing internal processes.
Measuring Success: Enterprises measure the success and effectiveness of the CEMMethod® by:
> Assessing the impact on key outcomes such as lower costs, higher revenues, and improved service.
> Evaluating the efficacy of techniques and approaches in real-world applications and their alignment with customer needs.
- Integration with Existing Systems: The CEMMethod® can be integrated with existing enterprise systems and processes by:
  > Aligning with AI, digitization, and machine learning for significant cost reductions and revenue uplift.
  > Adapting the portfolio of techniques and approaches to suit all circumstances, ensuring rigorous dashboards focused Outside-In.
  
  For more detailed information and practical applications, you can explore the resources and guides available on the CEMMethod®.

Steve Towers, Chief Experience Officer for the BPG, an expert in customer experience, enjoys spreading his enthusiasm for this field through coaching, consultancy, keynote speeches and books.

He helps companies win the triple crown – the simultaneous ability to increase revenues, decrease costs, and enhance service – through the CEMMethod, which is now in version 15.

With over three decades of experience working with large enterprises worldwide, Steve has distilled the successful strategies of top-performing organizations into a proprietary methodology that can be easily imparted to CX teams and executives.

His forte lies in envisioning the future of customer-centricity, customer experience, process management and realizing long-term benefits from business transformation. Steve’s approach combines customer-focused thinking, cutting-edge technologies, and a human touch.

Steve is also an entrepreneur and an early-stage investor in software companies like Parallel.

Subscribe to this channel and reach out and connect with Steve via https://linktr.ee/stevetowers