Six-step Innovation Approach within the CEMMethod® Delivers Triple Crown benefits
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Frequently Asked Questions Related the CEMMethod®
Frequently Asked Questions Related to Fraud and the CEMMethod®
- What is CEMMethod®? How does the CEMMethod® help? The CEMMethod® is a comprehensive approach that aims to improve customer experiences by aligning all aspects of an organization with customer needs and experiences.
It helps by:
> Lowering costs, increasing revenues, and improving service through the Triple Crown approach.
> Utilizing tools like the Successful Customer Outcome Canvas (SCOC) and the Outside-In Strategic Matrix (OISM) to identify and prioritize key customer outcomes. - Implementation Challenges: Common challenges banks face when implementing the CEMMethod® for fraud prevention include:
> Integrating the method with existing processes and systems effectively and efficiently.
> Ensuring that the focus remains on customer needs and experiences while addressing internal processes. - Measuring Success: Banks measure the success and effectiveness of the CEMMethod® by:
> Assessing the impact on key outcomes such as lower costs, higher revenues, and improved service.
> Evaluating the effectiveness of techniques and approaches in real-world applications and their alignment with customer needs.
- Integration with Existing Systems: The CEMMethod® can be integrated with existing bank systems and processes for seamless fraud prevention by:
> Aligning with AI, digitization, and machine learning for significant cost reductions and revenue uplift.
> Adapting the portfolio of techniques and approaches to suit all circumstances, ensuring rigorous dashboards focused Outside-In.
For more detailed information and practical applications, you can explore the resources and guides available on the CEMMethod®.
- Integration with Existing Systems: The CEMMethod® can be integrated with existing bank systems and processes for seamless fraud prevention by:
Steve Towers, Chief Experience Officer for the BPG, an expert in customer experience, enjoys spreading his enthusiasm for this field through coaching, consultancy, keynote speeches and books.
He helps companies win the triple crown – the simultaneous ability to increase revenues, decrease costs, and enhance service – through the CEMMethod, which is now in version 15.
With over three decades of experience working with large enterprises worldwide, Steve has distilled the successful strategies of top-performing organizations into a proprietary methodology that can be easily imparted to CX teams and executives.
His forte lies in envisioning the future of customer-centricity, customer experience, process management and realizing long-term benefits from business transformation. Steve’s approach combines customer-focused thinking, cutting-edge technologies, and a human touch.
Steve is also an entrepreneur and an early-stage investor in software companies like Parallel.
Subscribe to this channel and reach out and connect with Steve via https://linktr.ee/stevetowers
