This was my tenth year of judging. I am lucky to work with so many great people who keep me upto speed, and then share their efforts with the community.
Here are a few shots of my immediate judging colleagues from 2015.
Month: January 2015
PEX Week USA 2015 – 10/10 for effort guys
The measure of success is of course the delegate feedback, and early days reporting suggests the large majority welcomed the latest evolution to a dominated practitioner agenda with supporting workshops and keynotes.
The USA event has sent the bar high for 2015 – if you want to join the fun then consider the following: PEX Week Europe, London, April 27-29
http://www.pexweekeurope.com/
PEX events feature the Certified Process Professional program and 40+ delegates attained the CPP Level 1&2. Congratulations to all. More on this soon, meanwhile you can review the CPP Masters events (Levels 1 thru 5) at http://www.bpgroup.org/book-class.html
The Customer Experience is the Process – how can you do that?
James Dodkins, CCO BP Group |
Marketer’s are fond of segmenting customers by circumstance, for instance, where you live, your age profile and median salary. This approach is very limiting and only provides sparse information on what are the real Needs of the customer. For that we need a little more science and understand those requirements by identifying the successful customer outcome.
We can summarize this into a handy grid we call the Customer Categorization approach (a handy tool created by BP Groups CCO James Dodkins www.jamesdodkins.com)
http://www.bpgroup.org/book-class.html
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.
http://www.bpgroup.org/book-class.html
Customer Experience at its best – new book worth a read
The book delivers a pragmatic and executable plan that provides the means for organizations to deliver on the promise of Customer Centricity in terms of cost, revenue and service.
Certified Process Professional Masters (CPP-Master) Program
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.
6 Tips for Understanding Customer Needs (with 4 min video and Guide)
Get your hands on SCO’s. What are they? How can they help?
Need a handy Guide (13 pages)?
Download the SCO101 : http://bit.ly/SCO101
Certified Process Professional Masters (CPP-Master) Program
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.
Customer Experience – do you get it?
Fear not my astute colleague, follow the link(s) below and fill your boots.
Certified Process Professional Masters (CPP-Master) Program
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.